Getting Support
If you would like to get in touch with our Customer Success team through email, then we offer three convenient ways to get in touch:
One Click LCA Community Forum
The One Click LCA Community Forum can be accessed with your One Click LCA account. Support is offered both through the forum and through submitted tickets. Please search for your topic beforehand, as the answer might already be there!
If your topic is of a sensitive or confidential nature, please reach out to our Support team.
Within One Click LCA and in the Customer Help Centre
You'll find our digital assistant in the bottom right-hand corner of your screen within the One Click LCA software and on the Customer Help Centre. The digital assistant will try to help find you the answer to your question based on our extensive collection of Customer Help Centre articles.
If the digital assistant can't find what you need, tell it you wish to talk to our Support Team. We'll ask for some details and our Customer Success Team will be in touch as soon as possible (typically within one business day).
Providing Feedback
Improvement requests or suggested changes to the platform can be provided by answering any of our feedback surveys or by contacting our Customer Success team directly.
The majority of improvements and changes to One Click LCA are based on client feedback and are screened by our Product Managers who will evaluate the request and if suitable, plan them with our Software Developers.
Let us know your suggestion
The process for handling improvement requests or suggestions is:
Send a request for an improvement to One Click LCA, either via a survey or by contacting us as detailed above.
Our Customer Success team will evaluate the request and, if what is requested is already possible, will elaborate on that.
If it's something new or isn't possible yet, Customer Success will create an internal ticket for our Product Management team.
Our Product Managers will review the ticket and decide if or when this will be planned in.
As we generally track who requested a specific improvement, once the request has been fulfilled, you will be notified.
As we deal with a large number of requests from our customers, it is difficult to provide a timeline for the requested improvement. We generally do not communicate dates unless our Product Management team has planned in the work for improvements to be processed.
Which improvements have we made in the past?
We process many improvement requests every week, these can be smaller changes or changes to languages in the software (as we support more than 10 languages). Larger items will be included with software releases, of which there are a fixed number annually. The updates we have introduced can be found under their corresponding section of our Customer Help Centre: Platform & Software Updates