Multi-factor authentication (MFA), sometimes known as two-factor authentication, requires the use of a one-time password (OTP) to log into your One Click LCA account, increasing your account's security. As default MFA is enabled for all new One Click LCA users.
MFA is mandatory for all users and cannot be disabled, as it meets industry security standards and accreditation requirements.
To use multi-factor authentication and get your one-time passwords, you'll need to download an authenticator app to another of your devices, such as a mobile phone. Only authenticator apps such as Google Authenticator, Microsoft Authenticator and FreeOTP, are supported in One Click LCA. Users can attempt any other authenticator app, but there will be no technical support for those.
These codes are time-based and change every 30 seconds, ensuring enhanced security.
One-time passwords are not sent by email and need to be sought from your authenticator app each time you log in.
If your codes do not work, ensure your device's time settings are accurate and synchronized with the internet.
How to set up your MFA with One Click LCA
1. Download your preferred authenticator app from your phone's app store (Google Play Store or Apple App Store).
2. Log in to your One Click LCA account.
3. Once you've added your One Click LCA account email and password, you will be directed to set up the MFA with your authenticator app. If the QR code does not appear, try logging in again to regenerate it. Ensure you delete any old One Click LCA entries in your authenticator app to avoid conflicts.
4. Open the authenticator app you downloaded on your phone and use the "Add" option.
5. Scan the QR code from the setup page of the software (shown in the screenshot below). DO NOT SCAN THIS QR CODE BELOW, THIS IS AN EXAMPLE OF WHAT IT WILL LOOK LIKE WHEN YOU SET UP YOUR ACCOUNT.
6. Enter the one-time password (OTP) provided by the authentication app and click Submit.
You will now be asked for the refreshing OTP or code each time you log in to your One Click LCA account.
Logging in with your MFA code
When you log into One Click LCA, you'll be asked for the verification code, which you set up on your mobile device in the previous steps.
Please note, the verification code is never sent to your email, and changes every 30 seconds. If you've set up an MFA code for One Click LCA, you only need to do this once.
If you're having trouble accessing your account and can't reset your MFA, please contact our support.
How to reset your MFA
If you lose access to your authenticator app, you can reset the MFA from your User Account page. If you are unable to log in to your account, please contact Support.
Alternatively, our Support team can reset your MFA configuration if you are unable to access your account. After the reset, follow the prompts to set up MFA again.
You can access your user account page from the main page of the software.
Scroll down your user account page, and you will find an option for MFA Configuration.
You will be directed to your Account security page.
The two-factor authentication column will show you the authentication applications connected to your account.
Remove the MFA setup by clicking the "Remove" button.
You will then be directed to set up a new MFA during your next log-in.
If you encounter issues during the reset process, ensure you follow the on-screen instructions carefully. For further assistance, contact support to guide you through the reset and reconfiguration steps.
Troubleshooting
Some users who are setting up their MFA for the first time or resetting it, may encounter this error.
This is despite entering the correct code, as shown in the authentication app, while the code is valid.
To ascertain if the following corrective actions would work for you, check the time on your phone, and the time on your laptop. If they are different, then follow the following instructions, else please contact Support.
Before beginning the steps outlined below, please remove any existing One Click LCA entries in the authentication app. Only after the steps are completed, scan the QR code as shown when you login.
For iPhone users, this is the corrective action:
Step 1: Set iPhone Time Automatically
Open Settings on your iPhone.
Go to General > Date & Time.
Enable Set Automatically.
If it’s already enabled, toggle it off, wait a few seconds, and toggle it back on to refresh the time sync.
The following steps are only required if step 1 does not resolve the issue.
Step 2: Sync Time in Google/Microsoft Authenticator
Open the Google/Microsoft Authenticator app.
Tap the menu (three dots) or go to Settings.
Select Time Correction for Codes.
Tap Sync now to align the app’s internal clock with Google’s servers.
Step 3: Restart and Test
After syncing, restart your iPhone to ensure changes take effect.
Open Google/Microsoft Authenticator and try logging into your account using a fresh code.
Codes should now work correctly.
For Android phone users, the same steps as above can be done. The difference is only the interface, but involves setting the phone to automatically sync time.