This is relevant for organizations whose network firewall settings do not allow their employees to access all websites/IPs in every workflow.
When such limitations apply it is possible that the plugins can not be used as expected by the affected users, even if they can use the online platform as expected.
The limitations will relate to actions that require some kind of data exchange between the plugin and the online platform (API calls), such as sending the data from a BIM software to One Click LCA or refreshing LCA database in the plugin. In such cases, users might get some network error, such as “cannot connect to server”, “network timeout” etc.
A simple way for a user to confirm that the firewall is the problem, is to connect to a different network with fewer restrictions (if allowed by the user’s organization), such as a home network or mobile hotspot, and then try again to perform the same action. If the action is then allowed, then quite likely the issue relates to the firewall settings of the original network.
How to solve the issue
If this issue occurs, it is recommended that the clients check their organization’s network firewall settings to allow connection to oneclicklcaapp.com domain (whitelist the domain) as this is most likely the cause of this issue. In case of whitelisting need, it is best to resolve the IPs from the oneclicklcaapp.com domain, or directly whitelist 13.248.212.35 and 76.223.78.121. Please note that these addresses might technically change in the future, but such changes are rare.