Troubleshooting guide for the Rhino plug-in of One Click LCA
Error during installation with .rhi installer
Update Rhino (in Rhino: Help -> Check for Updates -> Check Now)
Try the installation again
Error when loading Rhino plug-in after manual install
Go to the location of the plugin files
Right-click into the .rhp file
Select 'Properties'
Click on the checkbox “unlock”
I cannot find the plug-in installer in the package manager
Update Rhino (in Rhino: Help -> Check for Updates -> Check Now)
Check the package manager again
Error loading plug-in after installing from the package manager: “command unknown” when launching plug-in
Check if the plug-in is enabled:
Write in the command bar “PlugInManager”
Search the plug-in One Click LCA
Check that the check box “enable” is selected
The Rhino plug-in does not show up in Rhino, but there was no error shown during installation.
Open Rhino
Go to the installation folder:
Either: %APPDATA%\McNeel\Rhinoceros\<version>\Plug-ins\One Click LCA
Or: C:\Program Files\Common Files\McNeel\Rhinoceros\<version>\Plug-ins\One Click LCA
Click and drag the file “OneClickLCA_Rhino.rhp” into the Rhino viewport
The plug-in should be loaded now
Error uninstalling plug-in with the package manager
Go to the location of the plugin files and delete them manually:
Either: %APPDATA%\McNeel\Rhinoceros\<version>\Plug-ins\One Click LCA
Or: C:\Program Files\Common Files\McNeel\Rhinoceros\<version>\Plug-ins\One Click LCA
If you are not allowed to delete them by Windows, run the task manager to check that there are no other instances of Rhino running or restart your computer and then delete the files.
Rhino panels get distorted after an unexpected error from the One Click LCA plug-in
Click on the Gear beside the Rhino panels
Deactivate the plug-in of One Click LCA
Rhino viewport turns black after loading a heavy model
Check that you are using the plug-in version 1.2.2 or later
You should see a message box when opening the model
Click on “No” to avoid refreshing the material quantities, which is a time-consuming process that keeps the Rhino viewport black
The refresh process is then either manually executed by the user through the “Refresh” button or automatically carried out when running the LCA calculation
No results were retrieved for a certain material for the LCA calculation in Rhino
This message is related to the fact that the quantity of a certain material was set as 0. The user should check that input. If no results can be retrieved for any material, the complete LCA calculation is aborted, and no results at all are retrieved to avoid misleading information.
Material mapping is not possible for the LCA calculation in Rhino
The server returns the following material mapping error:
The easiest solution is simply to select an alternative material.
The following approach is recommended:
Write an email to the support team so they know about this material mapping error
Click on “LCA on Cloud” and once a warning for the unmapped materials pops up, specify the mappings for these conflicting materials. Once the import process on the website is finished, it is the possible to click on “refresh results” in the plug-in and the results are available and they correspond to the material manually mapped on the website.
Any other error not documented in this troubleshooting guide
Contact Support explaining the issue and attaching a screenshot of the problem and the corresponding Rhino file.
Troubleshooting guide for the Grasshopper plug-in of One Click LCA
Error while loading Grasshopper
Update Rhino (in Rhino: Help -> Check for Updates -> Check Now)
Try the installation again
The Grasshopper plug-in is not showing up after the manual install
Go to the location of the plugin files
Right-click into the .gha file
Select 'Properties'
Click on the checkbox “unlock”
The Grasshopper plug-in is not showing in Rhino 8 after installation
Rhino 8 uses .NET Core by default. On Windows, some older plug-ins will not run when .NET Core is active and require the legacy .NET Framework, instead.
Start Rhino for Windows
Type the command SetDotNetRuntime
Select the Runtime option
Set the NETCore option
Close Rhino
Open Rhino again and launch the Grasshopper plug-in
Error regarding ultra-paranoid mode after dropping the first component of One Click LCA into the canvas
This error is produced because the Rhino6 version of the plug-in is being loaded into Rhino 7 or vice-versa.
The Grasshopper plug-in does not show up in Rhino inside Revit
Go to Revit and check that the One Click LCA plug-in is not installed. Unfortunately, both assemblies cannot co-exist.
Any other error not documented in this troubleshooting guide
Contact Support explaining the issue and attaching a screenshot of the problem and the corresponding Grasshopper file.