New imports fail on the mapping stage for all users
14th of July 2025
Incident Summary:
On the 14th July, it was noticed that data import process was failing to load the mapping stage for all attempted imports. This caused any attempted imports to remain uncompleted as this is a mandatory step.
Following thorough investigation, the error was attributed to AWS firewall changes, which have now been rectified.
Going forward, an additional automated test case was devised to ensure the flow is not affected in the future.
Status: Issue is currently ongoing and being investigated
Event Timeline:
~07:30 UTC 14/07/2025: Issue noticed and raised for investigation
08:10 UTC 14/07/2025: Pop-up notification added to data import pages of One Click LCA software to notify clients of the identified issue
07:50 15/07/2025: Possible cause identified, and confirmed on internal software environments
07:55 UTC 15/07/2025: Initial testing on production environment confirmed the fix
08:00 UTC 15/07/2025: Pop-up notification removed