Users unable to access projects on their main page after logging in and with license in use.
Incident Summary:
On the 9th March, it was noticed that access to some projects resulted in a 502/504 error message.
Status: Issue is resolved.
Event Timeline:
~12:44 UTC 09/03/2026: Issue noticed and raised for investigation
12:46 UTC 09/03/2026: Technical teams activated to resolve
~13:28 UTC 09/03/2026: Root cause identified and access restored
14:12 UTC 10/03/2026: Issue resolved.