Users unable to access suggestions in the import process
Incident Summary:
On the 25th March, it was reported that at step 6 of the import process, when mappings were clicked for modification, an error message "Something went wrong. Please try again later. If the error persists, please contact support." is shown.
The search function within is however still functional and can be used for mapping. Full name mapping did not work as designed.
Status: The issue is resolved.
Event Timeline:
~5:52 UTC 25/03/2026: Issue noticed and raised for investigation
11:41 UTC 25/03/2026: Technical teams activated to resolve
09:34 UTC 26/03/2026: Issue is resolved.